Customer Support is Intel's complete support service that provides Intel customers with hardware support, software support, customer training, and consulting services. For more information contact your local sales offices.
After a customer purchases any system hardware or software product, service and support become major factors in determining whether that product will continue to meet a customer's expectations. Such support requires an international support organization and a breadth of programs to meet a variety of customer needs. As you might expect, Intel's customer support is quite extensive. It includes factory repair services and worldwide field service offices providing hardware repair services, software support services, customer training classes, and consulting services.
Hardware Support Services
Intel is committed to providing an international service support package through a wide variety of service offerings available from Intel Hardware Support.
Software Support Services
Intel's software support consists of two levels of contracts. Standard support includes TIPS (Technical Information Phone Service), updates and subscription service (product-specific troubleshooting guides and COMMENTS Magazine). Basic support includes updates and the subscription service. Contracts are sold in environments which represent product groupings (i.e., iRMX environment).
Consulting Services
Intel provides field systems engineering services for any phase of your development or support effort. You can use our systems engineers in a variety of ways ranging from assistance in using a new product, developing an application, personalizing training, and customizing or tailoring an Intel product to providing technical and management consulting. Systems Engineers are well versed in technical areas such as microcommunications, real-time applications, embedded microcontrollers, and network services. You know your application needs; we know our products. Working together we can help you get a successful product to market in the least possible time.
Customer Training
Intel offers a wide range of instructional programs covering various aspects of system design and implementation. In just three to ten days a limited number of individuals learn more in a single workshop than in weeks of self-study. For optimum convenience, workshops are scheduled regularly at Training Centers woridwide or we can take our workshops to you for on-site instruction. Covering a wide variety of topics, Intel's major course categories include: architecture and assembly language, programming and operating systems, bitbus and LAN applications.
Training Center Locations
To obtain a complete catalog of our workshops, call the nearest Training Center in your area.
Boston (617) 692-1000 Chicago (312) 310-5700 San Francisco (415) 940-7800 Washington D.C. (301) 474-2878 Isreal (972) 349-491-099 Tokyo 03-437-6611 Osaka (Call Tokyo) 03-437-6611 Toronto, Canada (416) 675-2105 London (0793) 696-000 Munich (089) 5389-1 Paris (01) 687-22-21 Stockholm (468) 734-01-00 Milan 39-2-82-44-071 Benelux (Rotterdam) (10) 21-23-77 Copenhagen (1) 198-033 Hong Kong 5-215311-7